WOW PACK LTD – Website Legal Policies, Commercial Terms & Customer
Guidelines (UK Premium Standard)

WOW PACK LTD – Quality Packaging Solutions



This document outlines the comprehensive legal policies, operational standards,
commercial terms, and customer guidelines for WOW PACK LTD. It is structured
for a United Kingdom based business operating simultaneously in Retail (B2C),
Wholesale/Trade (B2B), and Online E‑Commerce channels. These policies are
designed to be transparent and applicable to all website visitors, customers,
and trade partners.

1. Company Identity & Business Profile



WOW PACK LTD – Quality Packaging Solutions



WOW PACK LTD is a UK‑based importer, distributor, and supplier of packaging and
consumable products,

serving both individual retail customers and business trade clients through
online and offline channels.

With over 15–20 years of industry experience, WOW PACK LTD supplies retailers,
restaurants,

hospitality businesses, logistics providers, and independent consumers.



Registered Address:

Container Park, Unit 2 Abbey Wharf Industrial Estate

Knightsbridge Road, Barking, IG11 0BD

United Kingdom



Contact Details:

Mobile: +44 7841 910843

Office: +44 20 3340 6555

Email: info@wowpack.co.uk

Website: www.wowpack.co.uk

VAT Registration Number: 503592993



2. Scope of Business – Retail, Wholesale & Online



WOW PACK LTD operates under three primary business channels:



• Retail (B2C) – Individual customers purchasing small or single quantities.

• Wholesale / Trade (B2B) – Registered businesses purchasing in bulk
quantities.

• Online E‑Commerce – Orders placed through the company website or digital
platforms.



Certain terms such as pricing, minimum quantities, returns, and credit
facilities may vary

depending on whether the purchase is Retail or Trade.



3. Product Descriptions, Specifications & Suitability



• Product images are for illustration purposes only and packaging or colours
may vary.

• Sizes, weights, and dimensions are approximate and may have manufacturing
tolerances.

• Customers must ensure product suitability for intended use before purchase.

• WOW PACK LTD is not liable for misuse, improper storage, or incorrect
handling.

• Certifications such as food‑grade or recyclable apply only when explicitly
stated.

• Bulk pack quantities may slightly vary due to production processes.



4. Pricing, VAT, Quotations & Availability



• All prices are listed in GBP.

• Retail prices may be VAT inclusive while Trade prices may be VAT exclusive.

• Wholesale pricing differs from retail pricing.

• Prices may change without notice due to currency, freight, or supplier
fluctuations.

• Quotations remain valid for 7 calendar days unless otherwise stated.

• Online stock indicators are approximate and not real‑time warehouse
confirmations.

• WOW PACK LTD reserves the right to correct pricing errors or limit
quantities.



5. Shipping, Delivery & Logistics Policy



• Orders are processed within 1–3 working days subject to payment confirmation.

• Bulk, pallet, or oversized orders may require extended preparation time.

• UK Standard Delivery: 2–5 working days.

• UK Express Delivery: 1–2 working days where available.

• International Delivery: 5–14 working days depending on customs and
destination.

• Pallet deliveries are kerbside unless agreed otherwise.

• Risk transfers to the customer upon signed delivery confirmation.

• Failed deliveries due to incorrect details or absence may incur redelivery
charges.

• Customers must inspect goods immediately and note discrepancies upon
delivery.



6. Returns, Refunds, Exchanges & Damages



Retail (B2C):

• Consumers may return eligible goods within 14 days under UK distance selling
regulations.

• Items must be unused and in original packaging.



Wholesale / Trade (B2B):

• Bulk or trade orders are generally non‑returnable unless faulty or agreed in
writing.



Common Conditions:

• Damages or shortages must be reported within 48 hours with photographic
proof.

• Refunds are processed within 7–10 working days after inspection approval.

• Custom‑made, clearance, hygiene‑sensitive, or personalised items are
non‑refundable.

• Delivery charges are non‑refundable unless goods are faulty or incorrect.



7. Wholesale, Trade Accounts & Credit Terms



• Trade accounts require valid business verification.

• Minimum Order Quantities (MOQs) may apply.

• Credit facilities are subject to financial checks and approval.

• Late payments may incur statutory interest and recovery costs.

• Promotional retail discounts do not apply to trade customers.

• WOW PACK LTD reserves the right to suspend or close trade accounts for
non‑payment or misuse.



8. Importer Responsibility & Regulatory Compliance



WOW PACK LTD sources products internationally and works with suppliers to meet
UK packaging,

safety, and environmental standards. Customers remain responsible for ensuring
compliance

with their own industry regulations or local authority requirements.



9. Website Use, Intellectual Property & Brand Protection



• All logos, graphics, trademarks, and website content are intellectual
property of WOW PACK LTD.

• Unauthorized copying, scraping, or reproduction is prohibited.

• Users must not attempt fraud, hacking, or misuse of the platform.

• WOW PACK LTD reserves the right to restrict or terminate access without
notice.



10. Privacy Policy & Data Protection (UK GDPR)



• Personal data collected includes name, contact details, delivery address, and
payment confirmation data.

• Data is used only for order processing, communication, and legal compliance.

• We do not sell or rent personal data.

• Customers may request access, correction, or deletion subject to legal
retention obligations.



11. Cookie & Tracking Technologies



Cookies are used for analytics, website functionality, fraud prevention, and
shopping cart operations.

Users may control cookies through browser settings.



12. Payments, Security & Fraud Prevention



• Accepted methods include debit/credit cards, bank transfers, and secure
payment gateways.

• SSL encryption protects transaction data.

• WOW PACK LTD does not store full card details.

• Orders may undergo fraud or identity verification checks.



13. Limitation of Liability, Indemnity & Force Majeure



WOW PACK LTD shall not be liable for indirect or consequential losses.

Liability is limited to the purchase value of goods where legally permitted.

Force majeure events include strikes, pandemics, natural disasters, customs
delays, or courier failures.



14. Environmental & Sustainability Statement



WOW PACK LTD encourages responsible sourcing and promotes recyclable or
eco‑friendly packaging solutions where feasible.

We continually review suppliers to improve sustainability standards.



15. Complaints, Dispute Resolution & Governing Law



Complaints should be submitted via info@wowpack.co.uk.

We aim to acknowledge complaints within 3 working days.

These policies are governed by the laws of England and Wales.



16. Contact & Customer Support



WOW PACK LTD – Quality Packaging Solutions

Container Park, Unit 2 Abbey Wharf Industrial Estate

Knightsbridge Road, Barking, IG11 0BD

United Kingdom



Mobile: +44 7841 910843

Office: +44 20 3340 6555

Email: info@wowpack.co.uk

Website: www.wowpack.co.uk

VAT: 503592993